Terms of service
Orders
The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
A purchasing contract (“sale”) between the user and King Kudu shall be complete only once a user has placed an order and the payment has been processed fully, meaning Mode Operandi has received and accepted the payment.
Payment
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
- You have 2 hours to pay and send us proof of payment.
- If you don’t pay in time, we’ll cancel the order on your behalf.
- Orders placed after hours, on weekends or public holidays will be processed the following business day.
If you have any issues with payment, please contact us on 079 495 9091
Reservation
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
If an item is listed as “on hold”, this means that a user currently has the last of these items in their King Kudu shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.
Availability
Please note that the stock of all items on offer is limited. King Kudu will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that King Kudu is unable to fulfill any order at the advertised price because stock is sold out or unavailable, King Kudu will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.
Termination of Suspected Fraudulent Orders
King Kudu reserves the right to cancel or refuse to fulfill any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral program incentives.
On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. King Kudu may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on King Kudu, cardholders will be advised to initiate a charge back via their bank in order to be refunded. King Kudu does not process refunds for orders suspected of fraud.