Refund policy

Defective Items, Returns and Reimbursement

If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to King Kudu within 14 days of delivery.

You will either receive a refund, or have the product repaired or replaced, depending on the situation & findings of teh product(s)

Cooling Off (Cancellation Policy)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting kingkudusa@gmail.com or by calling 079 495 9091

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 14 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period King Kudu reserves the right to refuse a return or exchange.

Refunds 

Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

Please see our Returns Policy or Exchange Policy for more information on returns and refunds.

King Kudu has 3 return/exchange policies:

  1. Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
  2. Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
  3. Products eligible for return or exchange may be refunded into your original method of payment.

Please note that shipping fees are not refundable. Should you have received free shipping on your purchase you will be liable for this fee as King Kudu has incurred this cost in good faith.